Dial-a-Ride

Five Town Regional
Dial-A-Ride
(serving Pequannock, Butler, Kinnelon, Riverdale & Lincoln Park)
973-835-8885 between 9am-12noon, M-F

For the past 25 years, Five Town Dial-A-Ride has been serving the towns of Butler, Kinnelon, Lincoln Park, Pequannock and Riverdale.  During that time, Dial-A-Ride has traveled over two million five hundred thousand miles transporting 486,939 clients.  Our dispatchers have volunteered over 44,658 hours since our start in 1977.

The mission of Five Town Dial-A-Ride is to provide quality transportation services to senior citizens and persons with disabilities in a safe, courteous, responsive and professional manner.  This guide was written to enable you, the passenger, to understand how to use the various services offered by Five Town Dial-A-Ride.

The distance limits for Dial-A-Ride are generally Kinnelon to the North, Willowbrook to the South, Paterson to the East and Morristown to the West.

Eligibility

The DIAL-A-RIDE service is available to Senior Citizens 55 years or older and Disabled 18 to 55 with no alternate means of transportation, residing in Butler, Kinnelon, Lincoln Park, Pequannock and Riverdale.

Transportation is provided to eligible residents for NON-EMERGENCY medical appointments, health needs, nutrition site, shopping, social services, recreational activities and visits providing space is available.  Priority will be give to Doctors and Health Needs First.

Very often it becomes necessary to juggle times in order to accommodate everyone.  We work very hard behind the scenes not to "bump".  However, please be aware that there is still the possibility of being "bumped" (if the appointment is for Banking, Hairdesser, Visitation, etc.) for more important appointments, such as Doctors or Health needs.

Our first attempt would be to move the client's time earlier or later in order NOT to "bump".  The following transportation options must be considered and ruled out before DIAL-A-RIDE services may be used:

1.  Personal means of transportation (own Vehicle)

2.  Family or friends providing transportation

3.  Public transportation

Type of Service

Dial-A-Ride provides curb to curb service to our passengers (the drives will wait at the curb and will beep the horn to notify you of their presence). Central pickup points are encouraged for group activities.  Passengers requiring special assistance must notify the dispatcher of their special need.  All mobility impaired persons requiring the use of a wheelchair or other mobility device must have a ramp or access to the ground level in order for Dial-A-Ride to provide service.

Disabled

A person is considered transportation disabled if, by reason of illness, injury, age, congenital malfunctions, or other permanent or temporary incapacity or disability, they exhibit persistent, marked restriction of daily activities and/or serious impairment of social functioning.  A Certificate of Eligibility may be required, if under 55 years of age.

A wheelchair lift vehicle is available for the disabled.  If you have the need for this specific type vehicle or cannot board a bus and can only manage a smaller vehicle, please inform the dispatcher when making the appointment.